Contact Us

Please check the "FAQ" section on the website before contacting us as it will cover most of your inquiries.

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Sending a Cancellation Request :

After Making and Order you are Obliged to Keep your word and Purachase your order.
However if for some reason you wanted to Cancel an Order , Please do the Following.

Send us a Contact Form , Include in it your Full Name and your "Order ID".

  1. Send us a Contact Form , Include in it your Full Name and your "Order ID".
  2. Please Write Clearly at the top of your Message "Cancellation Request" , Followed by the reason for Cancellation.
  3. We will receive your Request and update your order status to "Cancelled" if the request is Accepted.

Please Note that orders can only be Cancelled If they are in the "Awaiting Paymnet" Phase , Cancellation Requets WILL NOT BE ACCEPTED  if the Status of Your Order is "Awaiting Shipment / Partially Shipped / Shipped / Completed" 


If you have received an Order that you do not want , please check the "Shipping & Returns" tab from the Homepage and file a Return Request.



Tracking Your Order :

After you have made an order , the status of the order by Default will be "Awaiting Payment" , during this time we will be Processing and Reviewing your order .
After Processing your order will be shipped and the Status will be changed to "Shipped" .

Please Do not contact us about a late order unless more than 5 working days have passed.

 

Contact Us Via Phone :

If you Need to Contact us Through phone , you can call us on our customer support number (002) 0100 0381 406 [Working Hours 4:00 pm - 10:00 pm] , or if you cannot reach us on this number send us in the contact form your number and write "request a phone call" in your message and the reason for that together with your Order ID and we will call you back. 

 

Contact Us Via Mail :

   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

 
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